Refund Policy

We at Innlete are thrilled you've chosen our fitness apparel and we sincerely hope you're delighted with your purchase. However, we understand that sometimes things may not meet your expectations, leading to the need for a return. For such instances, we've established a straightforward Returns Policy.

Should you need to initiate a return, simply use the following link and adhere to the outlined steps: [Insert Innlete Return Link Here]

After you've submitted your return request, our Returns Team will work diligently to process it. Expect a confirmation email within 24 hours, providing all necessary details to proceed with your return.

Upon receipt of your returned item at our warehouse, we ask for your patience for up to 30 business days to finalize the return process. It's important to note that we provide store credits instead of refunds for non-faulty items, which will be issued once we've received and processed your return.

This store credit allows you to either repurchase the desired item in a different size or select a new item from our website. Please be aware that store credits do not cover shipping costs.

Full refunds or direct exchanges are offered only if an item is found faulty upon inspection. In certain cases, we might ask for the faulty item to be sent back to us for a thorough check.

Our return policy is valid for 30 days from the receipt of your purchase. If this period has elapsed, we're unable to offer you a store credit for your items. For returns of gifts, the original order number and email address will be required to process the return.
*For customers in Australia, our returns portal generates a return label, which incurs a $8.98 deduction from your store credit to cover the shipping label. International customers are responsible for return shipping costs, which will not be reimbursed.
Keep all pertinent return documentation, including the tracking number, as we cannot be held responsible for lost returns.

Return Eligibility Criteria:

• Items must be in new condition, unworn, unwashed, and flawless.
• Returns will not be accepted if items have odors, stains, signs of wear, or animal / human hair.
• Original tags must be attached.
• Supplements must be unopened with seals intact (email us first for approval).
• Ensure supplements are securely packaged to prevent damage during transit.
• Due to hygiene concerns, undergarments and socks are non-returnable.
• Sale items and final clearance items cannot be returned. Please verify sizes carefully as no credit will be provided for these items.
• Returns beyond the 30-day window are not accepted. Contact our team for any further questions.

All returns undergo a thorough inspection. If an item doesn’t meet our standards, we will contact you with the option of having it sent back at your expense or disposed of. Charges will apply for both the initial and return shipping if the item is deemed unsatisfactory.
In cases where a fault is confirmed by our Customer Service Team, Innlete will cover the return shipping costs.
Gift cards are non-returnable and non-refundable.
Innlete is not responsible for any costs incurred through courier services. All returns are processed exclusively at our Brisbane, Australia warehouse.